Privacy policy
This Privacy Policy explains how Bayside Mobility collects, uses, shares, and protects personal information when you visit baysidemobility.com, place an order, contact us, subscribe to marketing communications, or use our website.
Throughout this policy, "Bayside Mobility," "we," "us," and "our" refer to Bayside Mobility. "You" and "your" refer to website visitors, customers, and users of our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information when you:
- Visit our website
- Create an account
- Place an order
- Contact customer support
- Subscribe to emails or SMS updates
- Submit a product review
- Request a return, refund, or warranty support
- Interact with our website
The information we may collect includes:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Product preferences
- Return and refund information
- Customer support messages
- Reviews, photos, or feedback you submit
- Website usage data
- IP address
- Browser type
- Device information
- Pages visited
- Referral source
- Cart activity
When you make a purchase, payment details are processed through secure third-party payment providers. Bayside Mobility does not intentionally store complete credit card numbers on our own systems.
How We Collect Information
You may provide information directly when you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to emails or SMS updates
- Submit product reviews
- Request returns or refunds
- Participate in promotions
- Complete forms on our website
When you visit our website, we may automatically collect information through:
- Cookies
- Pixels
- Analytics tools
- Log files
- Similar technologies
This information may include:
- IP address
- Device type
- Browser type
- Pages viewed
- Time spent on pages
- Products viewed
- Cart activity
- Checkout activity
- Referring websites
- General location data
We may also receive limited information from:
- Payment processors
- Shipping providers
- Manufacturers
- Suppliers
- Advertising partners
- Review platforms
- Fraud prevention tools
- Ecommerce technology providers
How We Use Your Information
We use the information we collect to operate Bayside Mobility, process orders, improve our website, and provide customer support.
We may use your information to:
- Process and fulfill orders
- Confirm payments
- Arrange product delivery
- Provide order updates
- Handle returns and refunds
- Assist with warranty support
- Respond to customer inquiries
- Prevent fraud
- Improve website performance
- Personalize your shopping experience
- Recommend relevant mobility products
- Send promotional messages if you opt in
- Show relevant advertisements
- Request reviews
- Maintain business records
- Comply with legal obligations
We do not use your personal information for purposes unrelated to our business unless permitted or required by law.
How We Share Information
We do not sell your personal information for direct payment.
However, we may share information with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping carriers
- Manufacturers
- Suppliers
- Warehouse and fulfillment partners
- Shopify and ecommerce providers
- Email and SMS marketing providers
- Customer support tools
- Analytics providers
- Advertising platforms
- Fraud prevention services
- Review platforms
- Legal, tax, or compliance advisors
These service providers may only use your information to perform services for Bayside Mobility or as permitted by law.
We may also share information when necessary to:
- Comply with legal requirements
- Respond to government requests
- Enforce our Terms of Service
- Prevent fraud or security issues
- Protect our rights, customers, or services
- Complete a business transfer, merger, sale, or restructuring
Cookies and Tracking Technologies
Bayside Mobility may use cookies, pixels, web beacons, tags, and similar technologies to improve website functionality and your shopping experience.
Cookies help us:
- Keep items in your shopping cart
- Remember preferences
- Understand website traffic
- Measure marketing performance
- Improve website usability
- Show relevant advertisements
- Detect fraud and security issues
Some cookies are required for website functionality. Others help with analytics, advertising, and personalization.
You can manage or disable cookies through your browser settings.
If cookies are blocked, some website features may not function properly.
Types of Cookies We May Use
Strictly Necessary Cookies
These cookies support essential website functions, including:
- Shopping cart activity
- Checkout
- Account login
- Security
- Payment processing
Performance and Analytics Cookies
These help us understand how visitors use our website, including:
- Popular pages
- Customer navigation patterns
- Website performance
Functional Cookies
These remember choices such as:
- Preferences
- Account settings
- Previously viewed products
Advertising Cookies
These may help us:
- Show relevant ads
- Measure advertising performance
- Improve marketing campaigns
Some privacy laws may consider targeted advertising or cross-site tracking as sharing personal information. Where required, you may have the right to opt out.
Google Analytics and Advertising
We may use services such as:
- Google Analytics
- Google Ads
- Meta Pixel
- Similar advertising and analytics tools
These services may collect information about:
- Your device
- Browsing activity
- Website interactions
You can manage some advertising preferences through the settings provided by these platforms.
Email Marketing
If you subscribe to our email list, we may send:
- Product updates
- Promotions
- Buying guides
- Offers
- Company news
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
You may still receive transactional emails related to:
- Orders
- Shipping
- Returns
- Refunds
- Customer support
SMS Marketing
If you choose to provide your phone number and opt in to SMS messages, Bayside Mobility may send:
- Promotional messages
- Order updates
- Customer communication
Message and data rates may apply.
Message frequency may vary.
You may opt out by replying STOP where supported.
You may request help by replying HELP where supported.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information.
However, no website, payment system, or online transmission is completely secure.
You are responsible for keeping your account information confidential.
Data Retention
We keep personal information only as long as necessary for:
- Business operations
- Legal requirements
- Tax and accounting purposes
- Fraud prevention
- Customer support
- Order management
When information is no longer needed, we may delete, anonymize, or securely store it according to our business practices and legal obligations.
Your Privacy Choices
Depending on where you live, you may have rights regarding your personal information.
These rights may include:
- Requesting access to your information
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Opting out of marketing emails
- Opting out of targeted advertising
- Requesting information about data sharing
To request privacy support, contact:
We may need to verify your identity before completing your request.
California Privacy Notice
This section applies to California residents where required by law.
California residents may have rights regarding:
- Categories of personal information collected
- Sources of information
- Business purposes for collecting information
- Third parties receiving information
- Requests for deletion or correction
- Opting out of certain sharing practices
Bayside Mobility does not sell personal information for money.
However, certain advertising and analytics activities may be considered sharing under California privacy laws.
To submit a request:
Children's Privacy
Bayside Mobility does not knowingly collect personal information from children under 13.
Our website is intended for general ecommerce use and is not directed toward children.
If you believe a child has provided personal information, contact us so we can review and remove the information where required.
Third-Party Links
Our website may contain links to:
- Manufacturer websites
- Payment providers
- Shipping carriers
- Social media platforms
- Advertising partners
Bayside Mobility is not responsible for third-party privacy practices, content, or policies.
Please review third-party privacy policies before submitting personal information.
User Reviews and Submitted Content
If you submit:
- Reviews
- Photos
- Comments
- Testimonials
- Feedback
you allow Bayside Mobility to use this content on:
- Website pages
- Social media
- Advertising
- Marketing materials
Do not submit personal information in public reviews unless you want it publicly visible.
We may remove content that is:
- False
- Abusive
- Offensive
- Illegal
- Unrelated to our products
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we may update the effective date shown on this page.
Your continued use of our website after updates are posted means you accept the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact Bayside Mobility.
Website: baysidemobility.com/contact
Email: support@baysidemobility.com
