Shipping policy
At Bayside Mobility, we work to make delivery clear, reliable, and easy to track. Most orders are fulfilled through trusted manufacturer, supplier, warehouse, or carrier partners. Shipping times may vary based on product availability, warehouse location, delivery address, carrier schedule, freight requirements, installation needs, and order volume.
Standard Delivery
Our estimated delivery time is 7–10 business days for most eligible areas after the order has been processed and shipped.
Some mobility products, including larger items such as power wheelchairs, lift chairs, adjustable beds, vehicle lifts, and walk-in tubs, may require freight delivery. Freight shipments may take longer depending on location, carrier availability, product size, and delivery appointment scheduling.
Delivery times are estimates and are not guaranteed.
Order Processing
Orders are usually processed during regular business days, Monday through Friday.
Processing may take longer during:
- Holidays
- High order volume
- Supplier delays
- Payment review
- Address verification
- Product availability issues
- Backordered items
- Freight scheduling
- Manufacturer fulfillment delays
If there is a delay with your order, we will do our best to keep you updated.
Shipping Confirmation and Tracking
Once your order ships, you will receive a shipping confirmation email with your order and tracking details.
You may be able to see:
- Order status
- Carrier information
- Tracking number
- Estimated delivery date
- Shipment updates
Tracking may not update immediately after the shipping label is created. In some cases, the shipment may already be moving even if the tracking page has not refreshed.
If your tracking has not updated for more than 5 business days, please contact us so we can help check the shipment status.
Multiple Shipments
Some orders may ship in multiple packages, especially if your order includes:
- Multiple mobility products
- Accessories
- Replacement parts
- Items from different warehouses
- Products from different manufacturers
If your order ships separately, you may receive more than one tracking number.
Shipping Areas
Orders placed on baysidemobility.com are currently shipped within the contiguous United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- Guam
- American Samoa
- Northern Mariana Islands
- Marshall Islands
- Palau
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
- International addresses
If your address is outside our available shipping area, your order may be canceled and refunded.
Expedited Shipping
Expedited shipping is not available for all products.
Because many mobility products are large, specialized, or shipped through manufacturer and freight networks, faster shipping options may not be available for every item.
Freight Delivery
Some larger mobility equipment may ship by freight carrier instead of standard parcel delivery.
Freight delivery may require:
- A scheduled delivery appointment
- A valid phone number
- Someone available to receive the shipment
- Inspection before signing
- Additional time for carrier scheduling
Products that commonly require freight delivery may include:
- Power wheelchairs
- Adjustable beds
- Vehicle lifts
- Walk-in tubs
- Larger mobility equipment
Please inspect freight shipments carefully before accepting delivery.
If the packaging or product appears damaged:
- Note the damage with the carrier
- Take clear photos of the packaging and product
- Contact us as soon as possible
Do not install or use damaged equipment before contacting us.
Damaged Packages
If your order arrives damaged, please contact us immediately.
Please provide:
- Your order number
- Photos of damaged packaging
- Photos of the damaged product
- A description of the issue
- Delivery receipt notes, if available
Damage claims are easier to process when reported quickly. Late damage reports may limit our ability to file a carrier or supplier claim.
Do not assemble, install, or use a damaged product before contacting us.
Incorrect or Incomplete Address
Please make sure your shipping address is complete and accurate before placing your order.
Bayside Mobility is not responsible for delays, failed deliveries, or additional charges caused by:
- Incorrect address
- Missing apartment, suite, or unit number
- Wrong ZIP code
- Unreachable phone number
- Delivery restrictions at the location
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the item can be reshipped.
Can I Change My Delivery Address?
If your order has not shipped yet, contact us as soon as possible. We may be able to update the shipping address before fulfillment begins.
Once an order has shipped or is in transit, we usually cannot change the delivery address.
For freight shipments, address changes may not be possible after carrier pickup.
Returned to Sender
A package may be returned to the sender due to:
- Incorrect address
- Incomplete address
- Failed delivery attempts
- Refused delivery
- Carrier access issues
- Unclaimed shipment
If your package is returned to the sender, contact us with your order number and correct shipping address.
We will review the situation and help determine the next step. Reshipping fees may apply.
Pre-Order or Backordered Items
If a product is listed as pre-ordered or backordered, the product page may show the estimated shipping date.
Pre-order and backorder shipping dates are estimates and may change due to:
- Manufacturer production schedules
- Warehouse availability
- Supplier delays
- Carrier delays
If the estimated shipping date changes, we will do our best to keep you informed.
Warranty Replacement Shipping
If a warranty replacement is approved, shipping may depend on the manufacturer, supplier, or warranty provider.
Replacement orders may require:
- Proof of purchase
- Photos or videos of the issue
- Troubleshooting steps
- Return of the original item
- Manufacturer or supplier approval
A replacement will be shipped only after the required review process is complete.
Lost or Stalled Shipments
If your tracking shows no movement for more than 5 business days, contact us.
We may contact the carrier, warehouse, supplier, or manufacturer to check the shipment status.
If a package is confirmed lost, we will review available options based on carrier investigation and supplier policies.
Contact Us
Need help with shipping, delivery, or tracking?
Contact Bayside Mobility:
- Email: support@baysidemobility.com
Our support team can help with order status, tracking questions, delivery concerns, and shipping assistance.
