Refund policy
At Bayside Mobility, we want to make your shopping experience simple and transparent. This Return Policy explains the requirements and process for requesting a return.
We offer a 30-day return period, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unused and unassembled
- Include original packaging, manuals, accessories, and included components
- Include proof of purchase or order information
Due to the nature of mobility equipment, some products may have additional return requirements based on manufacturer policies, product type, installation requirements, or supplier guidelines.
How to Start a Return
To request a return, contact us at:
Please include:
- Order number
- Product name
- Reason for return
- Photos or details about the product condition (if requested)
If your return is approved, we will provide return instructions and any required shipping information.
Items sent back without first requesting return authorization may not be accepted.
You can contact our support team anytime with return questions.
Damages and Issues
Please inspect your order immediately after delivery.
Contact us as soon as possible if:
- Your product arrives damaged
- You receive the wrong item
- Parts or accessories are missing
- The product has a manufacturing defect
Please provide:
- Order number
- Photos of the packaging
- Photos/videos showing the issue
- Description of the problem
This information helps us evaluate the issue and work with the manufacturer, supplier, or shipping carrier to resolve the situation.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return due to their size, installation requirements, customization, hygiene considerations, or manufacturer policies.
Examples may include:
- Installed walk-in tubs
- Installed accessibility equipment
- Custom-configured mobility equipment
- Special-order products
- Used or modified equipment
- Products missing original components or packaging
Some products may require manufacturer approval before a return can be processed.
Please contact us if you have questions about a specific product before ordering.
Unfortunately, we cannot accept returns for:
- Gift cards
- Clearance or final-sale items
- Products that have been installed, altered, or damaged after delivery
Exchanges
The fastest way to receive a different product is usually to return the original item (if eligible) and place a new order.
Exchange availability may depend on:
- Product condition
- Manufacturer policy
- Supplier approval
- Product availability
Contact our team for assistance with exchange requests.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund approval, please contact us:
Contact Us
For return questions or assistance:
Email: support@baysidemobility.com
Our team is here to help with returns, product concerns, delivery issues, and support requests.
